We’re committed to ensure you are happy with your purchase. Each product is hand-checked by a member of VAQOO before it goes out the door to you.
Warranty is applicable only to products bought through our authorised platforms. The warranty is non-transferable and shall be effective for the original end user from the date of delivery based on valid tracking details in our record system. Original end user means the final purchaser who bought the products from our authorised platforms, which consists of our website and any other websites hosted on domains registered by VaQoo, as well as flagship stores established in online or offline marketplaces registered under the name of VaQoo Official Store. We will not be providing warranty services for products purchased through other channels.
If you discover a fault with the product you have received, please takes videos and pictures of the defect and contact us at hello@vaqoo.co to approve and arrange a return. All warranty services will be issued only after returned goods have been received and inspected by the team to confirm whether they meet our warranty-eligible criteria. Product returns without prior communication with us will not be accepted and will be returned to the sender.
We reserve the right to deny a refund to the sender without prior return approval. To return your product for a refund, you will be responsible for your own shipping costs. Shipping cost is not refundable by any conditions. Therefore, the customer is advised to take necessary precautions by using registered and traceable services while returning the package.
Any returned items must be in their original condition and accessories that come in the original package. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 30 working days.
Warranty period
Our warranty is applicable for 2 years from the date of delivery that is tracked and recorded by VaQoo
What does the warranty cover?
- Manufacturing defects
- All missing parts or materials at the time of delivery
What does the warranty not cover?
- Wear and tear
- Aesthetic defects, misalignment and cosmetic abnormalities or variations which do not affect the functionality of the product.
- Defects caused by accident, modification, alteration, misuse, improper assembly, contact with animals, site or environmental conditions (such as environments with high heat, high humidity, high salinity, or polluting gases), or other acts of nature or external causes.
- Consequential or incidental damage, whether resulting from the use, misuse or inability to use the product or from defects in the product.
- Use anywhere other than a domestic or private setting.
- Abuse, negligence, accident, fire or water damage, transportation by the customer or other causes beyond our control.
- Damage caused by a service performed by someone who is not officially acting as an employee, representative, or sub-contractor of VaQoo.
- The transportation cost required to send the product/part to our service centre
How to claim warranty?
- Complete the contact us form for warranty claims
- Pack the defective product in a proper packaging
- Attach a paper stating your name, contact number and order number of your purchase in the packaging
- Courier the product/part to our service centre by using registered and traceable services
- Our service personnel will contact you once your defective product have been repaired or if you’re eligible for a product return.
Warranty limitations
- VaQoo reserves the right to determine whether the warranty may be claimed.
- VaQoo reserves the right to determine whether a part should be repaired or replaced.
- Any repair or replacement under this warranty is limited to the defective part only.
- Parts replaced under this warranty may vary in colour and texture from the original products.
- The warranty will be discontinued immediately if the product becomes defective due to misuse, abuse or lack of proper care and maintenance.
- VaQoo warranty applies to the original purchaser only. All subsequent owners of VaQoo products acquire them “as is”. Any attempt to transfer any warranty in violation of this paragraph will void the warranty.